FREQUENTLY ASKED QUESTIONS
How do I go about renting from you?
It’s pretty easy. First, pick out the items you’d like to have for your event. Then, make a wishlist by adding the items to your cart. Complete the “order” through your cart, you do not need to enter payment information to process your order. We’ll check the availability on the items you’ve selected and send a quote along with a delivery estimate.
When you decide to reserve these items you’ll pay a 50% non-refundable deposit to book the items and the remaining 50% four weeks to the big day. There are some exceptions where a larger deposit might be necessary, but you will be informed with your initial contract.
We’ll get in touch 24 hours prior to the delivery to discuss any last minute details. We’ll show up at the set time, your guests marvel at your great taste, then we come back and pick up the stuff once you’ve had enough.
What about delivery?
We have a happy delivery crew at the ready. The costs vary depending on where your event is being held and how much you’ve rented. Those details will be worked out in the initial contract. In town delivery starts at $50 and goes up depending on number of items and distance. Out of the Denver-metro, delivery starts at $80 and varies depending on number of items, distance, and weather.
We will soon be able to deliver out of Colorado to New Mexico, Wyoming, and Utah.
Can I pick the items up myself?
At this time, we only offer in person pick up to professionals in the wedding industry. And, this only applies to pieces that don’t require intensive setup and only if they have the needed assistance to load/unload the items (both upon arrival and at the venue) and a large enough vehicle that can transport the items safely.
Can I change my order after the initial contract?
We are happy to make any adjustments or additions to your order as long as the pieces you want are available.
How long is your rental period?
The prices listed on the site are for a weekend rental period. If your event is during the week, we’ll work out the details with you during the initial contract.
What if I break or bruise it?
We get it, it happens. We won’t be upset, but we do charge a replacement cost if it is broken, which is typically 3-5 times the rental price but varies depending on the piece. If it’s a stain or a tear, we’ll charge you the cost of the repair or cleaning. Clients agree to leaving a credit card on file incase of damages and/or missing items, and they are responsible for cost of items needing to be replaced.
What if I don’t see what I want or need in your inventory?
We have loads of new stuff coming in every day so you never know; we might even have what you are looking for already. If you don’t see what you looking for on our website, we are more than happy to help find it or build it for you. Our goal is to create a beautiful experience so your event is everything you’ve envisioned. Just reach out to us and we’ll be more than happy to start the hunt.
Can I borrow items for a photo shoot?
You bet! We are excited to make our collection available for styled shoots and on-site opportunities. We are looking to show off our pieces, contact us: email@example.com
What if I need to cancel my order?
Your 50% deposit fee is non-refundable simply because those items have been reserved and unavailable for other customers. However, in the event we can rent the items again on your date we may be able to work something out. These situations will be determined on a case by case basis.
Do I need to return my items clean?
No. In general, we ask only that you return dishware and food service items lightly rinsed, debris-free, and replaced in the original storage we provided. Most catering companies will rinse all items when clearing the event.
Where do you find your pieces for the collection?
We are always on the hunt for new pieces for the collection. We have traveled across the United States to gather and find our unique pieces. Flea markets, antique malls, and yard sales are some of our favorite places to explore. Treasure hunting in town is a favorite pastime, found something on sale at Target? We’ll travel to 15 Target locations to hunt down every piece.
I have a vintage piece or a decor set from my wedding that I feel would be great in the collection? Would y’all be interested in something like that?
We are always updating and adding our collection, please send us an email with photos and description of your piece or set. If we think it is something that fits well with our collection we’ll let you know!
Do you ever sell pieces from the collection?
We are working on setting up a storefront to sell all of our handmade goods, Hunt and Gather Supply. We will also sell vintage or other curated goods that might not work in our rental collection. While our inventory is still pretty new, we'll retire pieces eventually and all of these items will be for sale in this new storefront.